Shipping policy
At Guchi, we are committed to delivering your orders quickly, safely, and efficiently.
Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During festivals, sales, or peak seasons, processing times may be slightly longer.
Shipping Time
Estimated delivery timelines:
- Metro Cities: 3–5 business days
- Other Cities & Towns: 4–7 business days
- Remote Locations: 5–10 business days
Delivery timelines are estimates and may vary depending on courier availability and location.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- We may offer free shipping on selected products, promotional offers, or minimum order values.
Order Tracking
Once your order has been shipped, you will receive a tracking number via Email, SMS, or WhatsApp (where applicable), allowing you to monitor your shipment.
Delivery
Please ensure that the shipping address and contact number provided are accurate. We are not responsible for delays or failed deliveries caused by incorrect customer information.
If the recipient is unavailable at the time of delivery, the courier may attempt re-delivery according to their policy.
Delays
Delivery may be delayed due to:
- Weather conditions
- Public holidays
- Natural disasters
- Government restrictions
- Courier operational issues
- High order volumes during sales
We appreciate your patience in such situations.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos of the package and product.
Contact Us
Email: Help.guchi@gmail.com
Phone: +91 9913381166